A MULTI-PLATFORM GIG-ECONOMY APP
CHANGING THE WAY PEOPLE WORK
Qwick is a two-sided marketplace that connects food & beverage professional who want on-demand work with businesses who need them. Qwick offers our team members flexibility, control over their schedules, and the ability to choose who they want to work for. Businesses benefit by being able to fill shifts in real-time with a qualified and vetted workforce at a fraction of the cost of traditional staffing agencies.
BUSINESS PROBLEM.
Staffing shortages are a significant hurdle that the hospitality industry faces every day. In fact, Hotels, Caterers, Restaurants and so forth suffer as high as 250% employee turnover rates. Qwick seeks to provide a product that allows for a simpler way for on-demand Professionals to showcase their talents and for Businesses to identify and hire qualified individuals for short-term gigs.
MY ROLE.
I was a part of the Product Team tasked to design and built out Qwick’s 4 product silos across mobile and web. The team consists of 1 Product manager, 2 Designers, and 7 Engineers. As one of the two UX/UI Designers, I took ownership over the Professional side of the marketplace and act as a bridge between Design and Engineering.
DESIGN SYSTEM.
Along with the other Designer, we created, maintained, and implemented Qwick’s Design System from scratch. What does this mean? I conduct a visual audit across Qwick’s 4 product silos, then determined a pre-set library of branded UI elements, including but not limited to, typography, colors, iconography, illustrations, components, and attributes. This not only ensure consistency across the multiple products, but also allows for faster development time. The Design System helped synchronized Design and Engineering team.
PROFESSIONAL MOBILE APP.
The Professional Mobile App empowers our Professionals (end users) the freedom and flexibility to work on their own terms. Key features worked on: Dynamic Home View, Certification/Profile Photo upload, Orientation Scheduling/Check-in, Cancellation/Decline reasons, and overall brand overhaul. The brand overhaul gave the app an updated look compared to what the MVP was. All wireframes and product prototype was done through Figma. The app is available on both Apple App Store and Google Play.
Dynamic Home View: Helps you keep track of all the important things you need to do today. Friendly messages from the Qwick Team to ensure your profile is all up to date!
Browse Shift: Qwick matches professionals based on their specific skillset and availability. Key details such as date, time, and pay are front and center for full transparency.
Accept Shift: View additional shift details, description, attire, and location to determine if this the right shift for you! Accept and decline as you please.
Clock In & Out: Manage your timesheet via the app. Leave business a feedback if you like. The ball is in your court on how to get paid—sometimes as quickly as 30 minutes.
INTERNAL OPERATIONS HUB.
Qwick’s internal web app platform, Qwickio, was simply a business messenger tool at the time I joined. My role is to transform this into a centralized operation hub with the ability to track and filter customer data. This design revamp help increased operation efficiency and decreased the need for our internal team to pull from various tools.
I was asked to not showcase Qwickio design as it is a proprietary tool of Qwick.
User Journey Audit.
Being in an agile environment, we often forget to take a step back. I was fortunate to be given the opportunity to do so. During this time, I conducted a UX audit on the Professional’s user journey with Qwick. I signed up as a Qwick professional , observed, and documented the whole experience. I then mapped out the user journey with scenarios, actions taken, emotional high and lows, and individual touchpoints. Next, I identified all the usability pain point and worked with the team to determine a product roadmap with next steps to alleviate them.
